Return & Exchange Policy

Returns & Exchanges 

We have a strict 7 days exchange policy for merchandise that does not fit. Orders have 7 days from delivery date, to be returned to our warehouse. All clients are responsible to purchase their own return postage. Please email SatoriMob@gmail.com to begin exchange. We are grateful for supporting our small business! Due to the labor and time that goes into our entire team in order to get these items to you, we do not offer any refunds under any circumstances. This also includes purchases made through AfterPay. Please see shipping policy below for information on lost/damaged items. 

Once package is received and inspected, we will send an email to notify that we have received the package. We will notify of the approval or denial of order exchange via email, and move forward with mailing a new package/merchandise. We will only exchange for wrong sizes. If size requested for exchange is not available, you will receive shop credit for value of purchase. All Shipping will be the responsibility of the customer. 

To be eligible for a exchange, all returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the order# and any customs documents (if applicable)

Additional non-returnable items: 
ANY Sale merchandise, Underwear, Jewelry, Select lingerie, Body Suits, Swimwear, Earrings, Hats, Beanies, Clearance items, Accessories and gift cards/ e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you may still exchange for proper size. Please email us with your order # within 7 days of delivery date. We can exchange for correct size, and if size is not available you will receive shop credit. New shipping for exchanged orders are responsibility of the client. 

Shipping  

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE WE HAVE SHIPPED YOUR PACKAGE. 

Clients are encouraged to purchase additional shipping insurance for your packages in case of damages or loss. If any loss occurs, clients will be responsible to submit a claim to the shipment provider (USPS/UPS/DHL etc.) in order to recover any lost funds from any loss or damages of any packages en route to/from your destination with Satori Mob. Thank you for your understanding.