RETURNS & EXCHANGES

We have a strict 7 days exchange policy for merchandise that does not fit. Orders have 7 days from delivery date, to be returned to our warehouse. All clients are responsible to purchase their own return postage in addition to any new shipping charges. Please email SatoriMob@gmail.com along with your order#,  for us to begin your exchange.

REFUND POLICY

We are grateful for supporting our small business! Due to the labor and time that goes into our entire team in order to get these items to you, we do not offer any refunds under any circumstances. This also includes purchases made through AfterPay. Please see shipping policy below for information on lost/damaged items. 

SHIPPING POLICY 

Once package is received and inspected, we will send an email to notify that we have received the package. We will notify of the approval or denial of order exchange via email, and move forward with mailing a new package/merchandise. We will only exchange for wrong sizes. If size requested for exchange is not available, you will receive shop credit for value of purchase. All Shipping will be the responsibility of the customer. 

To be eligible for a exchange, all returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the order# and any customs documents (if applicable)

FINAL PURCHASE ITEMS

Additional non-returnable items: 
ANY Sale merchandise, Underwear, Jewelry, Select lingerie, Body Suits, Swimwear, Earrings, Hats, Beanies, Clearance items, Accessories and gift cards/ e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law. 

GIFTS

 
If the item was marked as a gift when purchased, and was shipped directly to you, items are also eligible for an exchange, so long as within the return policy. New shipping for exchanged orders are responsibility of the client.

LOST OR DAMAGED PACKAGES  

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE WE HAVE SHIPPED YOUR ORDER. 

Clients are encouraged to purchase additional shipping insurance for your packages in case of damages or loss (Priority Shipping Available). If any loss occurs, clients will be responsible to submit a claim to the shipment provider (USPS/UPS/DHL etc.) in order to recover any lost funds from any loss or damages of any packages en route to/from your destination with Satori Mob. Thank you for your understanding and for your love and support of our brand!